I’ve gotten accidental-damaged iMacs and Retina MBPs replaced at no charge before with similar cases made so I’m pretty sure I could’ve done it for Linus had the case come my way when I was a Senior Advisor. My case for a CRU would’ve listed out both of those points. Another item on that list is a repair taking too long - I think 14 days or more. If it can be proven that expectations were set for a repair or replacement by an Apple Store employee, that’s subjective grounds for a CRU. Refurbished 24-inch iMac Apple M1 Chip with 8Core CPU and 8Core GPU, Gigabit Ethernet - Orange. Refurbished 27-inch iMac 3.3GHz 6-core Intel Core i5 with Retina 5K display.
#Imac pro 2018 unfixable pro#
It has been a few years since my Senior Advisor days though, so maybe the process has changed.Īpple has an internal list of what makes a CRU possible. Refurbished 13.3-inch MacBook Pro Apple M1 Chip with 8Core CPU and 8Core GPU - Silver. I rarely had my CRU requests denied.įor a major influencer like the Linus channel, Apple has an Executive Relations team that should likely be handling this, increasing the chances of a CRU to near 100%. I’m not completely sure since I would’ve had to make the case to the CRU team, but I’m confident there would’ve been a satisfactory result. I would say there would’ve been a decent chance for a CRU (essentially a no-charge-at-all replacement unit) for a standard customer if they called me about having gone through this headache. I used to be an AppleCare Senior Advisor. How is is Apple's fault that Linus' operation is amateurish and sloppy? I remember that episode about building a NAS where he was giving advises and all that until they revealed that their own entire backup and storage system was super terrible. To cut 200 and make this a 999 computer, Apple scaled back from a 2.6 GHz quad-core i5 CPU to a 3.1 GHz dual-core i3, removed the Thunderbolt. This version of the Mid 2011 iMac is stripped back and only available to educational institutions it is not available for sale to individuals. Linus didn't even bother getting a warranty on a $5000 product. iMac for Education (Late 2011) LEM Staff - 2011.08.08. I could understand being angry if it was a scratch on the monitor.Īs another poster said, the apple tech took a look at it and probably decided it was not economically viable to swap out basically every component.Īlso someone noticed that in the emails, the T.O.S of the basic warranty mentions that Apple can decide not to service a product that has been altered by an unauthorized person, they can decide to refuse servicing the unit. He knows the basics, and he's a great communicator, but that's about it.īut then again, in the video, it's that other dude who took it apart and destroyed SEVERAL internal components.
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Click to shrink.Linus has shown over and over again in his own videos how he is not a super technical person.